$60k - $80k/year FULL TIME Bilingual Customer Success Manager At
An exciting opportunity: Bilingual Customer Success Manager! Based in Remote, this role is available for an immediate start. Key to this role is your expertise in Strong communication skills. The compensation for this role is $60k - $80k per Year.
ClickUp is the world鈥檚 only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product.聽 With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 馃
- Develop and manage engagement plans for a diverse client portfolio, utilizing a scaled, 1:many approach for maximum efficiency
- Strategically schedule meetings to identify and mitigate risks, helping customers improve their workflows with ClickUp.
- Focus on crucial touch points, ensuring each interaction is impactful and value-driven.
Qualifications & Experience
- Minimum 3 years of experience in a customer-facing role in the tech or SaaS industry, preferably in Customer Success, Account Management, or Customer/Tech Support
- Bilingual proficiency in Spanish and English is mandatory.
- Ability to work in North American time zones.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Grit and resilience, particularly suited to a fast-paced start-up environment.
- Capability to overcome challenges and adapt to changing situations.
- Highly coachable with a willingness to both provide and receive feedback constructively.
- Self-motivated and proactive.
- Strong problem-solving skills, able to simplify complex requirements for customer implementation.
- Strong business acumen and a deep comprehension of the requirements for expanding business units.
- Ability to speak with C-suite-level executives, build relationships, and translate business goals into outcomes.
- Experience working with cross-functional teams to deliver results (Marketing, Finance, Product, Sales, Support).
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We鈥檙e a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don鈥檛 care where you鈥檙e from, what you look like, or who you鈥檙e in a relationship with鈥攚e hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy聽for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
