Applause Needs A WFM Customer Success Manager

We are seeking a passionate Customer Success Manager! We're looking for someone to start immediately in this Remote role. The role has a strong focus on B2B SaaS knowledge. We are a key player in the Enterprise Software & Network Solutions market. The compensation for this role is $60k - $80k per Year.

Job Description: The CSM will own a large group of SMB customers and will help them get great results from our software. They will be the customer’s primary point of contact at Applause.

Responsibilities:

• Secure 100%+ Net Revenue Retention from the client base
• Use several automation tools to help clients have success with our software
• Train clients on how to use our software
• Field client concerns, problems, and questions; and then resolve those issues
• Find and refer upsell & expansion opportunities to our sales team
• Monitor client health and get in front of churn risk
• Increase product adoption
• Establish trust and rapport with the client base to increase the likelihood of retention, expansion, and referrals

• 2+ years of prior experience in B2B SaaS (e.g., CSM, implementations, support, sales, etc.)
• Extremely organized
• History of following through on commitments
• Strong data-analysis skills and problem-solving skills
• Strong work ethic with a results-oriented focus
• Very effective in a remote work environment
• Good balance of customer empathy, relationship building, and sales ability
• Strong oral and written communication skills