Barkbus Seeks FULL TIME Customer Experience Representative
Barkbus is looking for a talented Customer Experience Representative! An immediate start is available for this Remote-based position. A background in Detail-oriented will be highly beneficial. You can expect a salary of $10.4k - $16.6k per Year for this role.
About Us
Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives and entrepreneurs using a tech-driven startup approach to disrupt and modernize the industry. Driven by our mission to bring convenience and luxury to pet parents, we're proud to have nearly 200 vans on the road in California, Arizona, Colorado, Texas, Georgia, North Carolina, and Virginia. We have no plans to slow down our expansion and would love for you to join us in building the next modern national pet brand!
About This Role
We are looking for a highly efficient, energetic, and resourceful Customer Experience Representative. In this role, you will be a key player in ensuring our customers receive outstanding service and support. Your primary responsibilities will include handling inquiries, complaints and feedback from customers, coordinating with dog owners on their scheduling and grooming needs, and ensuring a seamless customer experience from start to finish. This position requires a detail-oriented individual with excellent communication skills and a positive attitude.
Role & Responsibilities
Respond quickly to and manage inbounds from existing customers using our established processes
Coordinate with pet parents to understand their dog's needs, schedule, and required grooming services
Book Barkbus pet stylists for appointments and reschedule as necessary due to customer cancellations
Send and collect customer invoices and payments for completed grooming services
Answer inbound calls and make outbound calls to troubleshoot scheduling issues or address other customer questions
Work with internal teams to improve systems, processes, and software for managing customers and groomers
Manage support through phone, sms, and email
Who You Are
You are relentless. You have the determination and grit to keep working on a problem as new challenges emerge, while maintaining the flexibility to adjust plans or strategies as needed.
No task is too big or too small. You don't hesitate to get in the weeds and work at the lowest level of detail, but you're just as comfortable thinking long-term and big-picture.
Thoughtful attention to detail. Every action you take is driven by a strategic plan that helps dictate your decisions.
Qualifications & Experience
5+ years of work experience in customer support or a related field
Excellent written and spoken English communication skills
Highly detail-oriented with a positive attitude and strong customer management skills
Ability to work independently and remotely, with a reliable internet connection and a well-functioning computer equipped with a suitable headset for phone/voice communication
Extensive experience working with a CRM software (training will be provided if needed)
Fun, hardworking, and close-knit team player with a commitment to improving the lives of our customers and employees
Must be available to work on weekends
Must love dogs!
Compensation
Hourly Rate: $5-$8, based on experience.
Equal Opportunity
Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
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