Capita Seeks FULL TIME Customer Payments Advisor - Hybrid
We are seeking a passionate Customer Payments Advisor - Hybrid! We're looking for someone to start immediately in this Remote role. The role has a strong focus on Strong communication skills. The compensation for this role is $28.1k per Year.
Job title:
Job Description:
Job Title:
Collections Advisor - Hybrid Working
Salary & Benefits:
€28,080 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift:
You'll be working on rotational shifts covering the period Monday to Friday between 8am-10pm. You'll work shifts between your home address & at our office in Little Island after training & grad bay.
Training & Grad Bay:
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.
Work Location:
You will work from home and our office in Little Island, our office address is:
Capita Customer Solutions
2 Eastgate Rd
Castleview, Little Island
Co. Cork
T45 EK50
Your duties will include:
- Handling inbound and outbound calls to customers
- Contacting customers who have outstanding debt on their account
- Assist customers by ensuring they are back on track with outstanding payments
- Setting up payment plans for customers
- Setting up Direct Debits
- Calculating outstanding debt amounts
- Taking payments from customers
- Taking customers through their account, providing a breakdown of their account.
- Explain debt to each customer and how this is made up and what is outstanding/owing
- Taking customers through steps to get their account back up to date and on track
- Trying to avoid customers being disconnected by offering solutions to make payments
Required experience:
- Previous experience working in similar environment and ideally within a customer collections role
- Able to work comfortably to targets
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- MS Excel skills
- Showing excellent PC and data entry skills with the ability to use multiple systems at any one time
- Bringing a proactive attitude with the ability and ambition to develop role in the future
Role Benefits:
- 22 days holidays plus bank holidays
- Opportunity to buy additional holidays
- Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
- Cost of eyecare vouchers for eye examinations and money towards glasses if required
- Access to Capita pension scheme
- Access to Employee Assistance Programme
- Life Assurance Benefit
- Cycle2Work Scheme
Interested?
If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!
#CEOFFICEHIGH
Location:
,
Time Type:
Contract Type:
