Distributed Customer Success Manager At DTC Jobs
DTC Jobs is looking for a talented Customer Success Manager! Based in Remote, this role is available for an immediate start. You'll leverage your skills in Senior-level experience in customer success to succeed. You can expect a salary of Competitive salary for this role.
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The companies we鈥檙e working with are on the continuous lookout for A-Players, which in this case if you鈥檙e reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.
Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 馃搱 More info on https://digitsonly.com/faq 鈩癸笍
Responsibilities
Key Responsibilities
- Develop and maintain strong relationships with clients to ensure their success and satisfaction.
- Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions.
- Collaborate with internal teams to align customer needs with company offerings.
- Monitor and analyze customer metrics to identify opportunities for improvement and growth.
- Lead customer success initiatives and projects to enhance client engagement and retention.
Qualifications
We're looking for someone with:
- Senior-level experience in customer success or a related field, preferably within E-Commerce or DTC.
- Excellent communication skills in English, both written and verbal.
- Proven track record of managing client relationships and driving customer satisfaction.
- Ability to work independently and manage multiple priorities in a remote setting.
- Familiarity with CET time zone operations and flexibility to work 30-40 hours per week.
