E - Commerce Department: FULL TIME Polish Speaking Customer

Now hiring at E-commerce Department for a Polish Speaking Customer Service! This Remote position offers an immediate start for the right candidate. A background in Fluency in Polish and English will be highly beneficial. You can expect a salary of $24k - $30k per Year for this role.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated and dynamic Polish Speaking Customer Service Representative to join our E-commerce Department. In this role, you will play a key part in ensuring that our customers receive the highest level of service and support. You will be the first point of contact for our Polish-speaking clientele, assisting with inquiries, resolving issues, and providing product information. As a vital member of our team, you will contribute to our mission of connecting talented individuals with amazing career prospects while helping to build a loyal customer base. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this position offers you the opportunity to make an immediate impact while working within a supportive and inclusive team. Join us at The House of Mercier and be part of a company that values innovation, customer-centricity, and professional growth.

Responsibilities

• Provide exceptional customer service to Polish-speaking customers via email, phone, and chat.
• Handle customer inquiries and complaints with professionalism and empathy.
• Assist customers with order placement, product information, and navigating our website.
• Identify and escalate potential issues to the appropriate department if necessary.
• Maintain detailed records of customer interactions and transactions.
• Ensure timely follow-up on customer requests and inquiries to enhance customer satisfaction.
• Collaborate with team members to improve customer service processes and policies.

• Fluency in Polish and English, both written and verbal.
• Previous experience in customer service or e-commerce preferred.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with tact and diplomacy.
• Proficient in using customer service software and CRM tools.
• Detail-oriented with excellent organizational skills.
• Willingness to work flexible hours, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...