E - Commerce Department ( Remote ) Hiring FULL TIME Spanish
Looking for a skilled Spanish Speaking Customer Service! This is an exciting Remote opportunity with an immediate start. Key to this role is your expertise in Fluency in Spanish and English. We offer a $15.6k per Year.
Mercier Consultancy is seeking a Spanish Speaking Customer Service Representative to join our E-commerce Department. In this dynamic role, you will provide exceptional support to our Spanish-speaking customers, helping them with inquiries related to their online shopping experiences and ensuring a smooth, enjoyable process.
Your fluency in Spanish will be crucial as you assist clients with product information, order status, returns, and any issues they may encounter while navigating our e-commerce platform. Your role will be vital in building customer loyalty and enhancing our reputation for outstanding service in the online retail space.
Responsibilities
In this role, you will:
- Deliver high-quality customer service in Spanish via phone, email, and chat regarding e-commerce inquiries
- Assist customers with product questions, order tracking, and return processes
- Resolve complaints and issues promptly and professionally
- Maintain detailed records of customer interactions in our CRM system
- Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction
- Gather customer feedback to inform service improvements
- Stay updated on our products, promotions, and e-commerce trends to provide informed recommendations
- Proficient in both Spanish and English, with excellent communication skills
- Strong customer service orientation and problem-solving abilities
- Experience in customer service, especially in e-commerce, is preferable
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for online shopping and helping customers achieve the best shopping experience
- Familiarity with customer support software and CRM systems is a plus
Gross Salary 1300 euros
Productivity Bonus up to 10%
Transportation Bonus :100 euros
Relocation Bonus after the Completion of 3 months : 500 Euros
Relocation Bonus after the Completion of 6 months: 750 euros
Relocation Bonus after the Completion of 12 months:1000 euros
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
