Ecrms VP - Product Management ( Product Mindset ) At American
Looking for a skilled Ecrms VP - Product Management! This Remote position offers an immediate start for the right candidate. The role has a strong focus on Product mindset. A salary of $185k - $275k per Year is offered.
You Lead the Way. We’ve Got Your Back.
What Your Day Might Look Like:
- Define and execute the future B2B Sales (Channel) Experience
- Drive a strategic product vision and roadmap for a global customer relationship management platform for Enterprise Comms & MarTech Experiences (ECMX), Global Merchant Services, and Global Network Services
- Coach, lead and develop high performance global product management teams across multiple platforms including Salesforce, Outreach, Data, and AI/ML
- Build expertise in the businesses we serve, and help partners understand the value of the platform to achieve their objectives
- Define and analyze customer journeys, metrics, objectives, key results, and productivity gains that inform the success of the solutions delivered
- Identify innovative platform and ecosystem capabilities that would benefit the field community; support value definition of such solutions and incorporate into the product strategy as appropriate
- Build meaningful and trusted partnerships with our business partners to help inform and drive the direction of the product
- Oversee and continue to mature the product operations capability
- Partner closely with partner-product and engineering organizations to enable collaborative and efficient product delivery
- Level-up existing markets to a global standard platform
- Work with and influence cross-functional stakeholders to break down barriers and deliver products with speed and agility
- Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
Requirements
What You Bring to the Table:
- · A Product Mindset – and experience defining and leading execution of front-office capabilities for field-based sales organizations in a regulated environment
- · An understanding of CRM platforms and emerging trends in Sales and Marketing automation, and techniques in how to apply them to a field sales business
- · Functional understanding of the Salesforce platform, the ecosystem, and its capabilities
- · Exceptional written and verbal communication skills, especially at the Executive level
- · Digital product development, customer journey definition, process mapping, and capability framework development experience
- · Ability to distill complex concepts and business needs into prioritized, implementable value-based components
- · Experience establishing and driving governance in an enterprise environment
- · Change agent not afraid to challenge the status quo with proven record of driving change through an organization at scale
- · Ability to build relationships and influence broadly across the organization
- · Background in technology or capability development a plus
- · Ability to engage and inspire a team, attract and retain subject matter experts
- · Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain position
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions
Salary Range: $185,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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