FULL TIME Customer Retention & Growth Agent ( Sales Experience )
Now hiring at Novibet for a Customer Retention & Growth Agent! We're looking for someone to start immediately in this Remote role. A background in Sales experience will be highly beneficial. We offer a $40k - $60k per Year.
Join Novibet as a Customer Retention & Growth Agent and Drive Global Growth!
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is a leading GameTech company with a strong international presence. We operate in diverse markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta and Brazil,聽 our mission is to deliver unparalleled sports betting and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, we are proud to be certified as a Great Place to Work, consecutively since 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us, and you will be part of a team of over 1,000 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for
As a Customer Retention and Growth Agent at Novibet, your main focus will be informing customers about the company鈥檚 latest offers and promotions. You'll engage with existing customers via phone and email, ensuring they鈥檙e aware of special deals and bonuses to enhance their betting experience.
What you will work on
- Contact existing customers in order to reactivate their accounts
- Promote special offers and tailor made campaigns based on their preferences
- Anticipate the needs of clients and address them accordingly
- Develop strong customer relationships and enhance engagement
- Implement customer retention strategies to increase business loyalty
- Collaborating with CRM team and other departments to ensure high level campaign results
- Update the customer database for targeted marketing activities
- Improve customers satisfaction practices based on clients feedback
What you bring
- Prior experience in a similar role in sales or customer care
- Solid academic background
- Good understanding of online gaming products
- Professional fluency in both Greek and English
- Computer literacy
- Excellent communication and interpersonal skills
- Result-driven and customer-centric personality
- Flexibility to work on shift rotation
What we offer
What We Offer:
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here鈥檚 how we make that happen:
- 馃挵Competitive Compensation: Attractive salary and bonus scheme
- 馃鈥嶁殨锔廐ealth insurance:聽 Group health & medical insurance package
- 馃捇Top-Notch Equipment: All the tools you need for your role
- 馃殌Career Growth: Focused career development, performance management, and training opportunities
- 馃殫Alternative Transportation: Shuttle buses & Carpooling options
- 馃實Inclusive Environment: A welcoming, international, and multicultural team
- 馃帀Engaging Activities: Exciting events, sports, and team-building activities
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
