FULL TIME German Speaking Customer Service For Car Rental

Looking for a skilled German Speaking Customer Service! This is an exciting Remote opportunity with an immediate start. The role has a strong focus on Fluency in German and English.. The compensation for this role is Competitive salary.

Patrique Mercier Recruitment PT is excited to present a valuable opportunity for a German Speaking Customer Service Representative within the Car Rental Department. This position is ideal for individuals who have a passion for the automotive industry and customer service. As a key member of our client’s team, you will provide exceptional support to German-speaking customers by addressing their inquiries and assisting with car rental services. If you are looking for a rewarding career that combines your language skills with your enthusiasm for cars, we would love to hear from you!

Key Responsibilities

• Deliver outstanding customer service in German by responding to inquiries related to car rentals, policies, and support.
• Assist customers with reservations, modifications, and cancellations in a timely manner.
• Handle customer issues and complaints efficiently, ensuring high levels of satisfaction and retention.
• Document customer interactions accurately in the CRM system to maintain seamless follow-ups and service quality.
• Collaborate with operational teams to address and escalate any complex customer concerns.
• Stay knowledgeable about car rental services, vehicle availability, and pricing to provide accurate information to customers.
• Contribute to team training and share insights to enhance overall customer service delivery.

• Fluency in German and strong English communication skills, both written and spoken, are essential.
• Previous experience in customer service, preferably within the car rental or automotive sector, is advantageous.
• Strong problem-solving skills and a keen ability to ensure customer satisfaction.
• Excellent communication and interpersonal skills for effective collaboration with customers and team members.
• Ability to thrive in a fast-paced environment while managing multiple inquiries with attention to detail.
• Strong organizational skills to maintain accurate records and support customer interactions.
• A passion for cars and knowledge of the car rental market will be considered a plus.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors