Italian Speaking Customer Support Representative - Remote

Now hiring at Patrique Mercier Recruitment TR for a Italian Speaking Customer Support Representative - Remote! We're looking for someone to start immediately in this Remote role. Key to this role is your expertise in Fluency in Italian and English. You can expect a salary of Competitive salary for this role.

Patrique Mercier Recruitment is excited to offer the position of Italian Speaking Customer Support Representative for a remote role based in Greece. In this important position, you will be the primary representative for our Italian-speaking customers, providing them with exceptional service and assistance. You will handle a variety of inquiries, resolve issues, and ensure that our clients have a positive experience with our products. If you are passionate about customer service and have strong language skills, we would love to hear from you!

Responsibilities

In this role, you will:

• Provide outstanding customer support to Italian-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to products, services, and order tracking.
• Effectively troubleshoot and resolve customer issues to ensure satisfactory outcomes.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience and address concerns.
• Stay updated on product knowledge and company policies to provide informed assistance.

• Fluency in Italian and English; proficiency in additional languages is a plus.
• Previous experience in customer support, preferably in a remote setting.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to solve problems effectively and handle customer inquiries with professionalism.
• Experience with CRM systems and proficiency in standard office applications.
• Self-disciplined and able to work independently in a remote environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )