Lead Head Of Customer Operations ( Leadership ) At Switched On
Switched On Group is looking for a talented Head Of Customer Operations! This Remote position offers an immediate start for the right candidate. A background in Leadership will be highly beneficial. A salary of Competitive salary is offered.
We are currently seeking to fill a new and exciting opportunity of the Head of Customer Operations.
The purpose of this role is to lead the delivery of operations support services for clients across the business.
Responsibilities include but not limited to:
- Develop a national FM & Insurance operational model, alongside the Chief Growth Officer.
- Support the Chief Growth Officer to ensure management of the customer lifecycle to meet customer and business needs.
- Lead, develop and implement processes to improve sales, operations coordination, and customer success.
- Analyse and review SOBS tools/systems requirements to enable process efficiency and data-driven decision-making.
- Working alongside the Digital team, oversee the system implementation, optimisation, and integration of CRM and other delivery related technologies
- Ensure the management and delivery of revenue results for the FM and Insurance portfolio to meet budget expectations.
- Identify and develop opportunities to grow the profitability of the FM & Insurance portfolio.
- Collaborate closely with sales, delivery, operations, and finance teams to ensure alignment on business goals and metrics
What you will bring:
- Strong Leadership & People Management experience and skills
- 5+ years Operations/Business Improvement/Sales Management experience, across a wide range of businesses
- Good understanding of the Customer & Customer segmentation
- Knowledge and understanding in the Customer Journey and Sales & Operations processes
If you are interested in this opportunity please click the apply now button.
If you would like to view the Position Description or have a confidential chat about the position, please contact Kirsti Fenske-Buikema in People and Culture.
Applications close 12pm Wednesday 12 March 2025. This role is only open to internal applications at this time.
