MST Fully Remote Servicetitan Scheduling Specialist ( FULL TIME )

careermilard has an opening for a dedicated MST Fully Remote Servicetitan Scheduling Specialist! This is an exciting Remote opportunity with an immediate start. This position requires a strong skillset in relevant areas. A salary of Competitive salary is offered.

About the position The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry. Responsibilities ? Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments , ? Coordinate scheduling of technicians for service calls, installations, and repairs , ? Dispatch technicians to job sites in a timely and efficient manner , ? Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes , ? Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints , ? Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner , ? Organize and maintain systems for documents, invoices, and client records , ? Process payments from customers and follow up on overdue accounts as necessary , ? Assist in setting up and implementation of ServiceTitan , ? Additional responsibilities to support the growth of the company Requirements ? Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services , ? Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan , ? Excellent time management skills and the ability to multitask and prioritize work , ? Attention to detail and problem solving skills , ? Excellent communication with customers, suppliers, and team members , ? Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers , ? Must have a clear background check Nice-to-haves Benefits ? Work from home flexibility , ? Professional development opportunities