Remote Customer Success Internal Training Specialist At Prompt

Your next career move starts here: Customer Success Internal Training Specialist! An immediate start is available for this Remote-based position. The role has a strong focus on Strong written and verbal communication. You can expect a salary of $60k - $90k per Year for this role.

Customer Success Internal Training Specialist- Remote

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Training Specialist to support the Customer Success team as we continue to scale!

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

The Role:

Prompt has an industry-leading Customer Success team in need of a highly motivated teammate to oversee onboarding of new hires and continual training for current employees on our Success team. In this role you will lead comprehensive onboarding programs for all new hires of the Customer Success team and regular training sessions.

You will work alongside all sub departments within our Customer Success organization and Prompt RCM team. You will report to the Manager of Client Experience.  This position offers an exciting opportunity to drive impactful training initiatives and shape the success of new team members.

Key Responsibilities:

In this role, you will:

• ​​Training & Onboarding

  • Develop and lead comprehensive onboarding programs for new Customer Success, Billing Success, Technical Support, EDI, and RCM team members.

  • Create structured training plans covering product knowledge, customer engagement strategies, problem-solving techniques, and best practices in customer success.

  • Conduct live and virtual training sessions, workshops, and knowledge-sharing meetings.

  • Project manage new hire onboarding plans for each CS new hire

• Ongoing Education & Enablement

  • Continuously assess training needs across the team and develop ongoing learning initiatives.

  • Partner across teams at Prompt, including our Educational Content Team to ensure Customer Success, Billing Success, Support, and RCM team members stay up-to-date on product releases, feature updates, and industry trends.

  • Build and maintain a library of internal training materials, including documentation, video tutorials, role-play exercises, and internal knowledge bases.

  • Develop certification programs to validate team competency in key areas.

• Coaching & Performance Support

  • Provide 1:1 coaching to help team members improve communication, problem-solving, and customer engagement skills.

  • Support managers by offering targeted training for underperforming team members and upskilling for high performers.

  • Gather and analyze feedback from trainees to improve training effectiveness.

• Process & Tool Optimization

  • Ensure Customer Success, Billing Success, Support, and RCM team members are proficient in internal tools and systems (e.g., CRM, ticketing platforms)

  • Collaborate with leadership to define KPIs for training success and track training impact on team performance.

Minimum Requirements:

• Required Healthcare experience: 

  • 2+ years of experience in the rehab therapy industry

  • A clinical license preferred (PT, OT, SLP)

  • Experience in the front office and/or RCM function of a rehab therapy office

• 2+ years of experience training or onboarding

• Quickly learn and adapt to complex software showing a passion for software as a solution to real-world problems

• Strong written and verbal communication skills

• Collaborate effectively across teams and with leadership

• Thrive in a fast-paced environment with shifting priorities

• Manage multiple projects, deadlines, and responsibilities independently

• Proficient in Word, Excel, PowerPoint, Google Workspace, and Slack

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online and in-person fitness classes/gym memberships

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.