Subscription - Based Services Department Looking For FULL TIME
Join our dynamic team at Subscription-Based Services Department as a Nordic Speaking Customer Support! An immediate start is available for this Remote-based position. The role has a strong focus on Fluency in a Nordic language and English. The compensation for this role is $30k - $40k per Year.
Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Subscription-Based Services Department for one of our clients! In this exciting entry level role, you will serve as the primary point of contact for our Nordic-speaking customers, providing them with exceptional support and assistance related to our subscription services. Your fluency in one of the Nordic languages will be vital for ensuring a seamless experience for our clients.
This position is ideal for individuals who are passionate about customer service and enjoy working in a dynamic environment. You will help users navigate their subscriptions, answer queries, and resolve any issues they may encounter.
Responsibilities
Key Responsibilities
- Provide customer support in a Nordic language via phone, email, and chat
- Assist customers with inquiries regarding their subscriptions, billing, and platform usage
- Document customer interactions and resolutions accurately in our CRM system
- Collaborate with internal teams to address and resolve complex customer issues
- Offer detailed information about our subscription packages and promotions
- Gather feedback from customers to improve our services and offerings
- Participate in training sessions to enhance product knowledge and customer service skills
- Fluency in a Nordic language (Danish, Swedish, Norwegian, Finnish, or Icelandic) and English, both written and verbal
- Previous experience in customer support, preferably in subscription-based or digital service industries
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A customer-focused mindset with a dedication to high-quality service
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and CRM systems is a plus
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
