Distributed Nordic Speaking Customer Experience Specialist

We are seeking a passionate Nordic Speaking Customer Experience Specialist - Remote! This is an exciting Remote opportunity with an immediate start. You'll leverage your skills in Fluency in a Nordic language and English to succeed. A salary of Competitive salary is offered.

Patrique Mercier Recruitment FR is a reputable recruitment agency devoted to connecting exceptional talent with promising job opportunities across Greece. We are currently seeking a Nordic Speaking Customer Experience Specialist to join our team in a remote capacity from anywhere in Greece. In this vital role, you will be dedicated to providing outstanding support to our Nordic-speaking customers, ensuring their experience is seamless and satisfying.

Responsibilities

• Act as the primary contact for Nordic-speaking clients, delivering exceptional support through various communication channels, including phone, email, and chat.
• Address customer inquiries, resolve issues, and provide timely solutions to enhance customer satisfaction.
• Document all interactions and feedback accurately in the CRM system to ensure comprehensive client records.
• Collaborate with internal teams to identify trends and implement improvements based on customer feedback.
• Stay updated on our services and products to offer informed advice and recommendations to customers.
• Participate in team meetings and contribute to a positive remote work environment by sharing insights and best practices.
• Assist in onboarding and training new team members, fostering a supportive team culture.

• Fluency in a Nordic language (Danish, Swedish, Norwegian, Finnish) and English, with strong verbal and written communication skills.
• 1-2 years of experience in customer service or related roles is preferred.
• Proficient in problem-solving with a strong focus on customer experience.
• Comfortable using remote working tools and CRM software efficiently.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively within a remote setting.
• A positive, proactive attitude with a commitment to providing exceptional customer service.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks