Outwork Staffing Needs A Work From Home Technical Customer
Outwork Staffing has an opening for a dedicated Technical Customer Support! This Remote position offers an immediate start for the right candidate. Key to this role is your expertise in Knowledge of web design platforms. The compensation for this role is $14.4k - $16.8k per Year.
Location: Fully Remote (Philippines)
Schedule: EST or PST
Salary: $1200 - $1400 USD/month
A dynamic church focused website builder company specializing in web management and design solutions is looking for a Technical Customer Support to play a vital role in ensuring customer satisfaction by providing timely and effective support, troubleshooting issues, and offering solutions tailored to client needs.
This role requires a strong technical background in web design and management, excellent communication skills, and the ability to solve problems with patience and professionalism.
Key Responsibilities:
In this role, you will:
1. Web Management & Design
- Assist in website setup, updates, and maintenance for client projects.
- Make minor design changes and adjustments based on customer requests.
- Identify and resolve website performance or functionality issues.
2. Customer Support
- Respond to customer inquiries via email, chat, and phone in a professional and empathetic manner.
- Troubleshoot and resolve technical issues related to web design and management tools (e.g., WordPress, Wix, or Webflow).
- Provide guidance and training to clients on using web platforms effectively.
3. Collaboration & Reporting
- Work closely with the design and development teams to escalate complex issues.
- Document customer interactions, common issues, and resolutions for internal knowledge sharing.
- Provide feedback to the product team to improve services and tools.
- Proven experience in customer support, preferably in a technical or web-related field.
- Knowledge of web design platforms such as WordPress, Wix, Webflow, or similar CMS tools.
- Basic understanding of HTML, CSS, and web design principles.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills in English.
- Ability to multitask and manage time effectively in a remote environment.
- Able to provide references from previous employers upon request.
