WFM Spanish Speaking Customer Experience Associate - Remote At

Explore a new role with Patrique Mercier Recruitment Nordic as a Spanish Speaking Customer Experience Associate - Remote! An immediate start is available for this Remote-based position. A background in Fluency in Spanish will be highly beneficial. This position comes with a salary of Competitive salary.

Patrique Mercier Recruitment is a leading recruitment agency dedicated to pairing talented professionals with incredible job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Experience Associate to join our remote team. In this essential role, you will be responsible for providing exceptional customer support to our Spanish-speaking clients. Your fluency in Spanish will enable you to assist customers effectively with their inquiries, resolve issues, and ensure a delightful customer experience. If you are passionate about customer service and enjoy the flexibility of remote work, we invite you to apply!

Responsibilities

In this role, you will:

• Deliver outstanding customer service through various communication channels, including phone, email, and chat.
• Respond promptly to customer inquiries, providing accurate and helpful information.
• Effectively handle customer complaints and resolve issues to ensure satisfaction.
• Guide customers in understanding product features and troubleshooting.
• Maintain detailed documentation of customer interactions for quality assurance.
• Collaborate with team members to share insights and enhance the customer experience.
• Stay updated on product knowledge and industry trends to assist customers better.

• Fluency in Spanish (both verbal and written) is essential.
• Excellent communication and interpersonal skills.
• Prior experience in customer service or related fields is preferred.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work independently while managing tasks efficiently in a remote environment.
• Familiarity with high-quality consumer products is a plus.
• Proficient in customer relationship management (CRM) systems and digital communication tools.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )