Customers - Remote Czech Speaking Technical Support | Hiring Now
Customers - Remote has an opening for a dedicated Czech Speaking Technical Support! An immediate start is available for this Remote-based position. Key to this role is your expertise in Fluency in Czech and proficiency in English. This position comes with a salary of Competitive salary.
Join Patrique Mercier Recruitment Nordic as a Czech Speaking Technical Support Specialist for Customers, where you will have the opportunity to work remotely from Greece. In this role, you will provide exceptional technical support to Czech-speaking customers, assisting them with various technology-related queries. With a focus on customer satisfaction, you will help clients troubleshoot issues effectively while building lasting relationships. If you are tech-savvy and enjoy helping others navigate their challenges, this position is perfect for you!
Responsibilities
- Deliver outstanding technical support to Czech-speaking customers through phone, email, and chat.
- Troubleshoot and resolve consumer technology issues in a timely manner.
- Provide clear, step-by-step guidance to assist customers in understanding solutions.
- Document customer interactions and solutions accurately in the support database.
- Collaborate with team members to improve customer service processes and support quality.
- Identify common issues and escalate them for further investigation when necessary.
- Fluency in Czech (both spoken and written) is essential, along with proficiency in English.
- Previous experience in technical support or a related IT role is advantageous.
- Strong analytical and problem-solving skills.
- Excellent communication skills with a focus on customer service.
- Able to work independently in a remote environment while staying organized.
- Familiarity with customer support software or CRM tools is a plus.
- Self-motivated and capable of managing time effectively.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
