FULL TIME Opportunity: German Speaking Customer Experience

Your next career move starts here: German Speaking Customer Experience Associate - Remote! Based in Remote, this role is available for an immediate start. You'll leverage your skills in Fluency in German and English to succeed. The compensation for this role is Competitive salary.

Patrique Mercier Recruitment JP is excited to offer a position for a German Speaking Customer Experience Associate in a remote setting within Greece! This role is perfect for individuals who are fluent in German and passionate about delivering excellent customer service from the comfort of their home. As a Customer Experience Associate, you will be the primary point of contact for our German-speaking customers, assisting them with inquiries, resolving issues, and providing insightful information about our products and services. Join our dedicated team and help us enhance the customer experience!

Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat.
• Efficiently address inquiries and resolve any customer issues with professionalism and care.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate closely with fellow team members to improve customer service and share valuable feedback.
• Stay up-to-date on product knowledge and industry trends to provide informed assistance.
• Participate in training and development sessions to continually enhance service skills.

• Fluency in German and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Previous experience in a customer service role is preferred.
• Strong analytical and problem-solving skills.
• A customer-centric attitude and a positive approach to challenges.
• Familiarity with CRM software and communication tools is a plus.
• Ability to work independently in a remote setting and adapt to a fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )