FULL TIME Customer Service Representative - Apply Now At
Join our dynamic team at Synchrony - Work Remote as a Customer Service Representative! This is an exciting Remote opportunity with an immediate start. You'll leverage your skills in Excellent communication skills to succeed. You can expect a salary of $30k - $45k per Year for this role.
The House of Mercier is excited to offer an outstanding opportunity for individuals to join our team as a Customer Service Representative for Synchrony, working remotely. This position is perfect for those who thrive in a fast-paced environment and are passionate about providing exceptional customer service. As a Remote Customer Service Representative, you will assist customers with their inquiries related to Synchrony financial services, ensuring that they receive top-notch support and information. Your role will be crucial in helping customers navigate various aspects of their accounts while delivering an outstanding service experience. If you are a motivated individual who enjoys problem-solving and is dedicated to customer satisfaction, we invite you to apply and be a part of our innovative team at The House of Mercier!
Responsibilities
Key Responsibilities
- Provide outstanding customer service to Synchrony clients through multiple channels, including phone, email, and live chat.
- Assist customers with account inquiries, billing questions, and payment processing in a timely manner.
- Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
- Document customer interactions accurately and provide feedback for process improvements.
- Participate in ongoing training to ensure knowledge of Synchrony products and services is current.
- Collaborate with team members to share insights and enhance customer service delivery.
- No prior experience is required, but a strong desire to learn and grow in the field of customer service is essential.
- Excellent verbal and written communication skills in English.
- A customer-centric mindset with a passion for helping others.
- Basic computer skills and a reliable internet connection for remote work.
- Ability to work independently and manage multiple tasks effectively.
- Flexibility to work various shifts, including evenings and weekends if needed.
- Previous experience in customer service is a plus but not mandatory.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
