FULL TIME Japanese Speaking Customer Service

We are seeking a passionate Japanese Speaking Customer Service! This Remote position offers an immediate start for the right candidate. Key to this role is your expertise in Fluency in Japanese and English. You can expect a salary of Competitive salary for this role.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Japanese Speaking Customer Service Representative to join the Anti-Financial Crime Unit. In this role, you will be instrumental in helping our clients navigate the complexities of financial regulations and compliance. You will utilize your language skills to effectively communicate with Japanese-speaking clients, ensuring their concerns and queries are addressed promptly and accurately. As part of a dynamic team, you will play a crucial role in detecting and preventing financial crimes by providing exceptional customer service and support. This position offers the chance to work in a fast-paced environment where your contributions will directly impact the safety and security of financial transactions. If you are passionate about customer service, possess strong analytical skills, and want to make a difference in the fight against financial crime, this could be the perfect opportunity for you to grow your career with The House of Mercier.

Responsibilities

Core Duties & Responsibilities:

• Serve as the primary contact for Japanese-speaking clients regarding anti-financial crime inquiries.
• Handle customer service requests effectively and professionally through multiple channels.
• Assist in identifying suspicious activities and reporting them according to compliance protocols.
• Provide clients with detailed information about policies, procedures, and regulations relating to anti-financial crime.
• Collaborate with team members to develop strategies for improving customer service and compliance processes.
• Conduct follow-ups on client queries, ensuring timely resolution and exceptional service.
• Maintain accurate records of customer interactions and document relevant information accurately.

• Fluency in Japanese and English, both written and spoken.
• Proven experience in customer service roles, preferably within financial services or regulatory environments.
• Strong understanding of anti-financial crime regulations and compliance requirements.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Analytical thinking and problem-solving skills to address complex client inquiries.
• Proficient with computer systems and software, including CRM platforms and Microsoft Office.
• Ability to work independently as well as part of a team in a fast-paced environment.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...