FULL TIME Nordic Speaking Customer Support Representatives

Join our dynamic team at Jewelry - Remote as a Nordic Speaking Customer Support Representatives! Based in Remote, this role is available for an immediate start. The role has a strong focus on Fluency in Nordic languages and English. This position comes with a salary of Competitive salary.

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for Nordic Speaking Customer Support Representatives for a prestigious Jewelry brand, available in a remote capacity from Greece. This role is ideal for individuals who are passionate about providing top-tier customer service and have a keen interest in luxury jewelry.

Responsibilities

Primary Accountabilities:

• Provide outstanding customer support to Nordic-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries regarding jewelry products, order tracking, and after-sales service.
• Offer detailed product information and personalized recommendations to enhance customer purchasing decisions.
• Address and resolve customer complaints with a high degree of professionalism and care.
• Maintain an up-to-date knowledge of the jewelry collection to facilitate informed client conversations.
• Accurately document customer interactions and queries in the CRM system for effective follow-up and support.
• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

• Fluency in Nordic languages (Danish, Swedish, Finnish, or Norwegian) as well as English, both written and spoken.
• Prior experience in customer support, preferably within the luxury retail or jewelry sectors is strongly preferred.
• Solid understanding of customer service best practices and luxury market dynamics.
• Excellent communication skills and a strong customer-centric approach.
• Proficient problem-solving skills with a knack for managing complex client inquiries.
• Familiarity with CRM systems and Microsoft Office applications.
• Detail-oriented and organized, with the ability to multitask effectively in a remote work environment.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks