The Banking Industry - Remote Invites Applications For FULL TIME

An exciting opportunity: Spanish Speaking Customer Support! Based in Remote, this role is available for an immediate start. Key to this role is your expertise in Fluency in Spanish and English. We offer a Competitive salary.

Patrique Mercier Recruitment FR is focused on connecting talented individuals with exceptional career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Banking Industry, offering a remote position based in Greece. This role is ideal for those who have a passion for finance, customer service, and who enjoy assisting clients with their banking needs in Spanish.

Responsibilities

Key Responsibilities

• Provide outstanding customer support to Spanish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with queries related to account management, transactions, and financial products.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Maintain accurate records of all customer interactions and follow-up on outstanding queries.
• Collaborate with internal teams to address complex financial queries and enhance service delivery.
• Educate customers about banking processes, new offerings, and security protocols.
• Gather and relay customer feedback to support continuous service improvement initiatives.

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer support or service, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills, with an ability to handle sensitive issues professionally.
• Detail-oriented with strong organizational and time-management skills.
• Proficient in using CRM software and standard office applications.
• A proactive approach to problem-solving and customer assistance.
• Willingness to work flexible hours, including evenings and weekends if necessary.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks