Music Streaming Platform Department Is Looking For A FULL TIME
Music Streaming Platform Department has an opening for a dedicated Nordic Speaking Customer Support! An immediate start is available for this Remote-based position. You'll leverage your skills in Fluency in Nordic languages and English to succeed. The compensation for this role is $30k - $40k per Year.
Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Client's Music Streaming Platform Department! In this exciting entry level role, you will be the main point of contact for our Nordic-speaking clients, providing them with exceptional support and assistance regarding our music streaming services. Your fluency in Nordic languages will help you connect with users and enhance their experience on our platform.
This position is perfect for individuals who are passionate about music and enjoy helping customers find solutions. Join our collaborative team and play a key role in ensuring our clients receive the best possible support as they explore our extensive music library!
Responsibilities
- Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via email, phone, and chat
- Assist users with issues related to music streaming, account management, and features
- Document customer interactions and resolutions accurately in our support system
- Collaborate with the technical team to resolve complex client issues
- Provide detailed information about the platform’s features and updates
- Gather user feedback to help improve our services
- Engage in training sessions to stay current with product updates and best practices
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
- Prior experience in customer support or a related field, preferably in the music or technology sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A customer-oriented mindset with a commitment to delivering quality service
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Familiarity with customer support tools and platforms
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
