Patrique Mercier Recruitment FR German Speaking CS For Virtual

Patrique Mercier Recruitment FR has an opening for a dedicated German Speaking CS For Virtual Reality & Augmented Reality Department! An immediate start is available for this Remote-based position. A background in Fluency in German and English will be highly beneficial. We offer a Competitive salary.

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative for our Virtual Reality (VR) & Augmented Reality (AR) Department. We are looking for enthusiastic individuals who are passionate about cutting-edge technology and dedicated to providing exceptional customer support to clients using VR and AR applications.

Responsibilities

What Your Day Might Look Like:

• Assist German-speaking customers with inquiries related to VR and AR products and services via phone, email, and chat.
• Provide technical support and troubleshooting guidance to enhance the user experience with VR and AR applications.
• Clearly explain product features, functionalities, and best practices to customers.
• Collaborate with the technical team to resolve customer issues efficiently and improve service delivery.
• Document customer interactions, feedback, and issues accurately in the CRM system for future analysis.
• Stay informed on the latest developments in VR and AR technology to provide accurate and relevant information to customers.
• Participate in training sessions to enhance product knowledge and customer service skills.

• Fluency in German and English, both written and spoken.
• Experience in customer service, ideally in technology, gaming, or related fields.
• A strong interest in Virtual Reality and Augmented Reality technologies.
• Excellent communication and problem-solving skills.
• Ability to explain complex technical concepts in a clear and concise manner.
• Proficient in using CRM software and standard office applications.
• Willingness to work flexible hours, including evenings and weekends, as required by the business needs.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks