Dutch Speaking Customer Support ( FULL TIME ) With Fluency In
An exciting opportunity: Dutch Speaking Customer Support! This is an exciting Remote opportunity with an immediate start. Key to this role is your expertise in Fluency in Dutch and English. A salary of Competitive salary is offered.
Mercier Consultancy Bulgaria is thrilled to announce an opening for a Dutch Speaking Customer Support Agent in our Gaming & Esports Department. In this exciting position, you will be instrumental in providing support to gamers and esports enthusiasts, assisting them with inquiries related to their gaming experience, account management, and technical issues. Your fluency in Dutch will enable you to communicate effectively with our clientele, ensuring they receive top-tier assistance. If you're passionate about gaming and esports, and possess a knack for customer service, we would love for you to join our team and help us create an outstanding community for our users.
Responsibilities
Core Duties & Responsibilities:
- Manage user inquiries through phone, email, and chat in Dutch related to gaming services and accounts.
- Assist customers with troubleshooting gaming-related issues, including connectivity and account access problems.
- Provide insights and information on gaming features, events, and promotions.
- Log and document customer feedback and issues for continuous improvement.
- Work closely with technical teams to escalate and resolve complex problems.
- Stay updated on the latest gaming trends, products, and community issues.
- Foster a positive environment by engaging with the gaming community and promoting service initiatives.
- Fluency in Dutch and English, both oral and written, is required.
- Experience in customer support, particularly within the gaming or esports industry, is preferred.
- Strong passion for gaming and good understanding of gaming culture and esports.
- Excellent communication skills with the ability to empathize with users.
- Demonstrated problem-solving skills and ability to remain calm under pressure.
- Familiarity with customer support software and gaming platforms.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
